Customer support executive

February 7, 2022

Package

£22,000 per annum with generous annual pay reviews

The role

Working as part of Snaptrip’s Customer Operations team, the customer support executive will:

  • Ensuring a high level of customer service and a positive customer experience
  • Understand and gather information from guests keeping it up to date and ensure accurate and efficient data entry.
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  • Converts guests enquiries into holiday bookings.
  • Support other members of your team with passion, energy and commitment whilst being open to feedback.

The person

We’re looking for somebody who is:

  • Proactive and flexible.
  • A customer driven and positive individual with a passion for delivering outstanding customer service.
  • Have passion, enthusiasm and a strong commitment to achieve and exceed targets and overcome challenges.
  • Strong communication and listening skills to fully understand our guest requirements.
  • To engage and communicate with guests with impact, to deliver personalised solutions to their holiday requirements and actively close the sale.
  • Very efficient with the ability to prioritise yet consistently deliver with attention to detail.
  • The highest personal standards and pride in attitudes and behaviours displayed.
  • Ability to adapt to change in a fast paced sales environment during our busier months.

If you are a highly motivated and passionate CS individual you will thoroughly enjoy this role at our fun and vibrant offices on the South Bank, in London. We have 1 permanent full time position available working 5 days a week (shared rota to cover Mon-Sun). Hybrid home working options available for this position.

Apply with your CV

Why the Snaptrip Group?

"It's a very fun place to work where you are encouraged to make your own decisions in your field. The company is lean and focused on growth which makes each year very exciting, with new projects to work on all the time."