We understand the uncertainty that the Coronavirus (COVID-19) is causing for everybody, with the situation changing regularly. As such, we wanted to take some time to address the concerns of our customers. This advice is valid for all sites in the Snaptrip family (part of the Snaptrip Group):
The following rules apply for bookings that are due to occur in England:
If your booking is affected because you live in Scotland or you are travelling to Scotland within dates where restrictions apply, the property manager will be in touch with you directly. The following is currently true:
Holidays in self-catering properties are now also able to go ahead for extended households. An extended household is one that has formed a bubble with another household. Two households can holiday together as an extended household, provided that 10 days has elapsed since either of the households were part of a different extended household.
If your booking is for a property in Wales and starts from 7th June to 18th July and the property manager believes your booking may affected by regulations, the property manager will contact with you directly. From 7th June to 18th July (inclusive), a single household or an extended household can go on holiday in Wales. An extended household is one that has formed an exclusive bubble with another 2 households plus a further household with a single adult or single adult with caring responsibilities. This means three households (plus a single adult) can go on holiday together as an extended household but must have a gap of 10 days if they have previously been part of a different extended household.
If your booking is due to start on or after 19th July, please remain patient. The property manager will contact you directly if your booking is affected by any changes to government regulations and restrictions.
Please check the latest Welsh specific guidelines before booking or travelling.
If you are unable to travel due to government restrictions, for example because of, you will be able to amend your booking to a future date or accommodation, receive an e-voucher or request a refund directly with the property manager. For more details on each property manager’s specific policy, please check out their website:
If your holiday is booked with a different property manager and you have any queries, please check your confirmation where this will be noted. You can also contact our support team on firstname.lastname@example.org who will be happy to advise.
Please ensure that any holiday you are taking adheres to all government guidelines.
All instantly bookable properties on Rest Easy Group sites are professionally managed, and as such all have to follow best practice guidelines on cleaning holiday properties between each guest booking to minimise the risk of transmission of COVID-19.
The key recommendations for all properties to follow include:
Example guidelines, as provided by our partners Sykes Cottages can be found here. Property managers are responsible for ensuring that all guidelines are followed. If you have any issues with the cleanliness of a property or concerns over precautions being taken to reduce the risk please contact the property manager directly, or contact us on email@example.com and we will contact them on your behalf.
The safety and happiness of our customers is our priority. We are working closely with our partners who are continually reviewing government advice and will continue to keep you in the loop.