We understand the uncertainty that the Coronavirus (COVID-19) is causing for everybody, with the situation changing regularly. As such, we wanted to take some time to address the concerns of our customers. This advice is valid for all sites in the Snaptrip family (part of the Snaptrip Group):
If you are unable to travel in the future due to government restrictions, you will be able to amend your booking to a future date or accommodation, receive an e-voucher or request a refund directly with the property manager. If you are unable to travel due to catching COVID-19 or due to being ‘pinged’ and needing to self-isolate, each property manager has a slightly different policy. For more details on each property manager’s specific policy, please check out their website:
If your holiday is booked with a different property manager and you have any queries, please check your confirmation where this will be noted. You can also contact our support team on firstname.lastname@example.org who will be happy to advise.
Please ensure that any holiday you are taking adheres to all government guidelines.
All instantly bookable properties on Rest Easy Group sites are professionally managed, and as such all have to follow best practice guidelines on cleaning holiday properties between each guest booking to minimise the risk of transmission of COVID-19.
The key recommendations for all properties to follow include:
Example guidelines, as provided by our partners Sykes Cottages can be found here. Property managers are responsible for ensuring that all guidelines are followed. If you have any issues with the cleanliness of a property or concerns over precautions being taken to reduce the risk please contact the property manager directly, or contact us on email@example.com and we will contact them on your behalf.
The safety and happiness of our customers is our priority. We are working closely with our partners who are continually reviewing government advice and will continue to keep you in the loop.